If you receive your package in DAMAGED or BROKEN condition, please send us the images of the damaged carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner. Also, please ensure the product is unused and in its original condition. Our email is info@baimudan.in. 

If you receive a DEFECTIVE product, please send us the images of the damaged carton within 24hrs of delivery. Also, please ensure the product is unused and in its original condition. Our email is info@baimudan.in. Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.

If you did not like the taste of the tea, please understand that each tea taste is very personal. The very act of trying a new tea/food/beverage is to understand your pallet even further. We do not take the products or issue refunds in this case.

All refunds will take 3-5 business days once processed